FREQUENTLY ASKED QUESTIONS

APPLICATION INFORMATION

Just yourself! Our online application makes it simple and easy. Each person 18 or older who will be living in the apartment home will need to fill out an application. You may be asked for documentation of your income or identity after the application is submitted.

Income must average 3 times the monthly rent for prospective residents.

We allow guarantors for qualifying residents.

Anyone over the age of 18 that will be living in the apartment.

Two people per bedroom (except children under 24 months; they are exempted from occupant counts).

We screen for criminal background, and applicants may be disqualified based on history.

Applicants may be disqualified for previous evictions unless the evictions occurred 3 or more years ago or the eviction records have been sealed.

In addition, factors including negative payment history, past or current bad debts, liens, bankruptcies or judgments can disqualify an applicant. Employment verification may also be performed. We adhere to the Fair Credit Reporting Act (FCRA).

We do business in accordance with the Federal Fair Housing Law as well as all state and local laws. All applications and renewals are considered equally without discrimination on the basis of any class protected by applicable laws.

All you need is your photo ID.

PETS

Pets are residents, too! Two furry friends welcome per home.

Monthly pet rent of $75 per pet. Non-refundable pet fee of $450 per pet.

No! Big or small, we welcome most dogs at Upton Place. Breed restrictions do apply - see the next question for more information.

Our pet-friendly community welcomes most breeds of dogs. However, because certain dogs do not thrive in a community environment, we cannot accommodate the following breeds, dogs resembling these breeds, or mixes of these breeds: Akita, American Staffordshire Terrier, Bull Terrier, Chow, Doberman, German Shepherd, Husky, Pit Bull, Presa Canario, Rottweiler, Belgian Malinois and Wolf Hybrid. We also cannot accommodate exotic pets, such as snakes, rabbits, pigs, ferrets, monkeys, venomous or otherwise poisonous animals. Please ask the leasing team for more details.

SMOKE-FREE LIVING

Our community is a breath of fresh air. With every lease agreement comes a commitment to absolutely no smoking of any kind anywhere on the property, so you and your lungs can thrive.

PARKING AND STORAGE

We offer on-site parking for your convenience.

Garage Parking: starting at $225

Yes! Your gear is important to us, several sizing options are available.

4x4 Storage: $30

8x4 Storage: $60

Standard Size: $80

Large Size: $100

LEASE INFORMATION

We offer select lease terms of up to 24 months with longer leases available upon request. Please reach out to the leasing team for details. Price range is based on lease length and specific move-in date.

For your convenience, the best way to make all rent and utility payments is via Automatic Clearing House (ACH) debit. This is the easiest, no-hassle way to ensure your rent is paid on time. We also offer the ability to pay with Visa, MasterCard, Discover, American Express, or personal check and money order for a fee.

Liability coverage is required to live at our community, and we have options for you. You can easily enroll in our Damage Waiver Program and pay with your rent, or you are also pre-approved through our preferred provider, Assurant. For quotes from Assurant, please visit www.assurantrenters.com or call 877.826.8203.

EARLY DEPARTURES OR TRANSFERS

If you are active military and receive PCS or deployment orders, we'll be glad to release you from your lease. All we need is proper written notice and supporting documentation in accordance with the Servicemembers Civil Relief Act (and, if applicable, its state law counterpart).

You can move into another Air community without breaking your lease! We offer coast-to-coast transfers to another Air community. Security deposit and other fees may apply - ask for details.

If a new roommate moves in, he or she must fill out an application and qualify and pay applicable fees.

If a roommate moves out, the remaining leaseholder will need to re-qualify and pay applicable fees.

We do not allow subletting of apartments. This includes, without limitation, short-term subletting or overnight stays arranged on third-party sites such as Airbnb.com, VRBO.com or other similar sites.

CONTACT COMMUNITY LEADERSHIP

We want to do everything we can to make you feel right at home! We’re standing by to answer any questions and ease any concerns you have.

Reach out to your Community Leadership Team

CAREERS

We’re always excited to hear from potential new team members! Explore all open positions.